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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

94%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The nurses & doctor were great. Made us feel comfortable and at ease. They were the BEST!!!"

"I have been using this facility since I had my first colonoscopy/egd and I LOVE it. The people that work here are amazing and make me very comfortable. "

"The nurses & staff worked like one well oiled machine. Every one of them performed their job functions with precision and care. I have had this procedure 3 times at this same facility & have recommended it to others. I have always felt safe because of the staff and Dr Hudson, at your facility. Thank you all for the tremendous job you do."



"The Staff was absolutely the best ever. I received excellent treatment and service. They made my procedure so comfortable and easy. Everyone so caring and giving."

"Looking forward to using your facility in the future."

"I felt that EVERY single person involved in my care was not only extremely competent, but they seemed to care about me. I have absolutely no negative feed back. Care was spot on!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.