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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"I think your staff is awesome! From the moment I came in until my procedure was finished I was treated so well. I love your nurses - they rock!!!"

"I am a surgeon and spend almost everyday in the OR but have never been on the other side, going thru a surgical procedure. The team at WEC were excellent and very reassuring. They did an excellent job at making me comfortable thru every step. I will recommend them to my pts, and already do!!!"

"I had a great experience, everyone was very professional, kind, and made me feel they had my best interest at heart. Everyone made me very comfortable, and reassured. Thank your pleasing team members."

"Everything was great. Staff was pleasant & helpful. Dr was informative & helpful."

"Everything was professional, yet friendly and let us know what was gong to happen in procedure and recovery. Very friendly staff, made us feel very comfortable."

"The nurses & doctor were great. Made us feel comfortable and at ease. They were the BEST!!!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.